Terms and Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.frankhoward.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
If you have any questions about these terms and conditions or do not wish to accept them, please contact our Customer Services Department at firstname.lastname@example.org or 01376 327454.
Information about us
www.frankhoward.com is a site operated by Frank Howard Tools & Fixings Ltd (we). We are registered in England company number 4093864 and with our registered office at 75 Springfield Road, Chelmsford, Essex, CM2 6JB. Our main trading address is 2 Anglia Way, Braintree, Essex, CM7 3RG. Our VAT number is GB 512 3415 91.
How the contract is formed between you and us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Age requirement for specific goods
Due to the nature of some of the products we sell such as knives, solvents etc, you confirm that you are over the age of 18 and that delivery will be accepted by a person over the age of 18.
if you do not receive the order placed by you within 30 days of the date on which you ordered them. We shall have no liability to you unless you notify us via email at email@example.com of the problem within 40 days of your order date.
Once you have notified us of a problem of this nature. Our obligation to you will be at our discretion:
a: To make good any shortage and or non-delivery.
b: To replace or repair any goods that are damaged or defective.
c: To refund the amount paid by you for the goods in question.
All terms, conditions, warranties and representations expressed or implied by statute, applicable local law or otherwise in relation to the goods you order are excluded. Nothing in this condition is, however, intended to limit any rights that you may have as a consumer under applicable local law that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Frank Howard Tools & Fixings Ltd will not be liable to you for any indirect or consequential loss or damages arising out of any problem you notify to Frank Howard Tools & Fixings LTD under this condition. Frank Howard Tools & Fixings LTD shall have no liability to pay any money to you by way of compensation.
Frank Howard Tools & Fixings LTD endeavours to provide accurate information at all times. However Frank Howard Tools & Fixings LTD accepts no liability for any inaccuracies, technical inaccuracies or typographical errors published within our web site, emails or catalogue's.
Frank Howard Tools & Fixings LTD reserves the right to change pricing or specification without any prior notification.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
A Force Majeure Event includes (without limitation) the following: Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
The price of any Products will be as quoted on our site, except in cases of obvious error. All prices are charged in pounds sterling.
You have the option to include or exclude VAT but exclude delivery costs, which will be added to the total amount due as set out on our terms below.
VAT stands for Value Added Tax, which is charged on most goods and services within the European Union. The current VAT rate stands at 20%. Frank Howard Tools & Fixings Ltd is required by law to collect VAT on orders dispatched to addresses within the European Union subject to the terms below. Orders sent to addresses anywhere else in the world will not be subject to VAT but they may be subject to local taxes and customs charges. For customers with a delivery address within the EU, VAT charges for your order will be itemised on your invoice.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit card, debit card, Paypal. We accept most major cards, however we do not accept American Express.
We aim to deliver goods to you within the time indicated by us on the relevant product page on our website but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this.
If an item is out of stock you will be given the option to retain the goods on back order, an alternative product or to be refunded the price paid within 30 days.
If you change your mind
Under the Distance Selling regulation if you decide you no longer want the product ordered, you are entitled to return it, provided that you inform us within 14 days following the date of delivery. If you are returning a product to us, you are responsible for the safe delivery of that product until received by us. We therefore recommend using a tracked, insured delivery method. We will always refund any money received from you using the same method originally used by you to pay for your purchase. You will need to pay to get the item back to us and the item must be unused and returned to us in the condition in which it was dispatched.
Damaged in transit
If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage, and within 48 hours at the very latest. No claims can be entertained after this period. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED', or refuse the goods for return to us. If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once received, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs. We will have the returned items inspected, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost.
Items Faulty in Warranty Period
All products are covered by manufactures guarantees, unless otherwise stated, therefore if any of your purchases develop a fault, then provided your item is within its warranty period, contact us on firstname.lastname@example.org with full details of item, when you purchased it and we will advise on the quickest course of action. This may be a technical phone call, site visit from the manufacture or your item may need to be returned to the manufacture.